1. Overview

At Glow Management, we strive to provide valuable membership experiences and resources for our creators and brand partners.
This Returns, Refund & Cancellation Policy outlines your rights and obligations when purchasing a subscription or digital product from us.

By subscribing to a Glow Management plan, you agree to this policy as part of our Terms & Conditions.

2. Subscription Plans

Glow Management offers annual membership plans, including:

• Glow Standard

• Glow Plus

• Glow Premium

Each plan provides instant access to member-only content, digital downloads, and exclusive benefits upon payment.

3. Cancellation Policy

You may cancel your subscription at any time.
Cancellations prevent future renewals, but your current plan will remain active until the end of the already-paid subscription period.

Key Details:

• If you cancel mid-year, your plan will stay active for the remaining months you have already paid for.

• Your subscription will not renew automatically at the next billing cycle.

• You will continue to receive full member benefits until your plan expires.

To cancel, email partnerships@glowmanagement.eu or use your account settings on our website.

4. Refund Policy

Due to the digital and membership-based nature of our services, all purchases are non-refundable once payment is processed.

This includes:

• Active subscriptions (Standard, Plus, or Premium)

• Digital downloads such as e-books, guides, or audit PDFs

Refunds may only be issued in exceptional cases such as:

• Duplicate payments

• Technical billing errors

• Proven payment fraud

Any refund requests must be submitted within 7 days of the charge date to partnerships@glowmanagement.eu.

5. Digital Content and Instant Access

By purchasing a Glow Management membership, you acknowledge that:

• Access to digital content (e-books, feedback documents, group chats, and resources) begins immediately after payment.

• Under EU law, once digital content access begins, your right to withdraw or request a refund is waived.
  (Directive 2011/83/EU, Article 16(m))

6. Renewal Policy

All subscriptions renew automatically every 12 months unless cancelled in advance.
You will receive reminders near your renewal date (where supported by Wix Payments).
Once a renewal payment is processed, it cannot be reversed, but you may cancel to prevent the next renewal.

7. Modifications to Membership Plans

Glow Management reserves the right to modify plan benefits, pricing, or features from time to time to improve service quality.
Any major changes will be communicated in advance via email or through your member dashboard.

8. Contact Us

If you have any questions regarding cancellations, renewals, or refunds, please contact:

Glow Management
Email: partnerships@glowmanagement.eu
Website: www.glowmanagement.eu
Address: Ireland